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Your support team monitors WhatsApp on personal phones, email in Gmail, Instagram DMs in the Meta app, and live chat on your website — 4+ separate inboxes, zero conversation history when a customer switches channels. Intercom charges $39/agent/month — a 5-person team pays $2,340/year. An omnichannel support platform unifying 9+ channels with Captain AI — deployed on your AWS in 2 weeks. Flat fee. Unlimited agents.
Deployed to production in 2 weeks. Flat monthly fee. Full data sovereignty.
These are the operational bottlenecks that infrastructure ownership eliminates in 2 weeks.
Customer conversations are split across WhatsApp (on personal phones), email (in Gmail), Instagram DMs (in Meta app), and live chat (on your website) — no unified inbox, no conversation history when a customer switches channels, no collaboration between agents
Intercom charges $39/agent/month — a 5-person team costs $2,340/year, and it scales with every hire. Zendesk Suite starts at $55/agent/month. Freshdesk gates WhatsApp and social channels behind higher-tier plans
When an agent is out sick or on vacation, their channels go unanswered — no auto-assignment, no AI deflection. A customer complaint escalates because their full conversation history is invisible to the rest of the team
A complete Chatwoot omnichannel support platform — email, live chat widget, WhatsApp Business API, Facebook Messenger, Instagram, Twitter/X, Telegram, Line, SMS — all feeding into a single unified inbox with cross-channel customer profiles. Captain AI agent for auto-responses and FAQ deflection from your help center content. Help center portal with articles, FAQs, and guides — multilingual, searchable. Canned responses, private internal notes with @mentions, and post-resolution CSAT surveys. Auto-assignment rules route conversations to the right agent by channel, language, or workload. Slack integration for internal notifications. Agent performance reports: response times, CSAT trends, channel volume. Deployed on your AWS via Terraform — Ruby on Rails + Vue.js + PostgreSQL + Redis + Sidekiq. Daily RDS snapshots. SSL auto-renewal. Flat monthly fee — 3 agents or 30, same price. Your conversation data on your encrypted RDS PostgreSQL — full data sovereignty.
Every 2-week deployment includes these core components — provisioned, configured, and ready to use.
Email, live chat widget, WhatsApp Business API, Facebook Messenger, Instagram, Twitter/X, Telegram, Line, SMS — all in one unified inbox. Cross-channel customer profiles: if a customer messages on WhatsApp and then emails, agents see the full conversation history.
AI-powered auto-responses for common questions. FAQ deflection: if the answer exists in your help center, Captain sends it automatically. Conservative during pilot — only answers exact matches. Low-confidence queries go to a human. "Answered by AI" flag for transparency.
Self-serve knowledge base accessible to your customers. Articles organized by category. Multilingual support. Searchable. Reduces ticket volume by answering common questions proactively — before they reach an agent.
Pre-written responses for common replies — consistency and speed. Private internal notes on conversations (customer does not see them). @mention teammates to bring them into a conversation without forwarding or copy-pasting.
Post-resolution CSAT survey (customer satisfaction rating). Auto-assignment: route to the right agent by channel, language, or workload. Agent performance reports: response times, CSAT trends, channel volume. Slack notifications for internal alerts.
No long discovery phases. No open-ended retainers. A clear scope, a fixed timeline, a measurable result.
30 minutes to map your infrastructure needs, current SaaS costs, and target deployment timeline.
Infrastructure deployed as code — AWS EC2, RDS, S3, security groups, Route53 — fully reproducible, fully documented.
The open-source stack is deployed, configured, and integrated in 2 weeks — monitored by CAMTECH AI 24/7 via EC2 agent.
Full documentation, admin credentials, SSL auto-renewal, daily snapshots, health dashboards, and optional ongoing management retainer.
Intercom charges per agent, per month. Chatwoot is one flat fee — unlimited agents, all channels, Captain AI included.
Flat monthly fee covers your entire support team — 3 agents or 30, same price. A 5-person team saves $2,340/year vs Intercom at $39/agent/month.
Email, chat, WhatsApp, Facebook, Instagram, Twitter, Telegram, Line, SMS — one inbox. Cross-channel customer profiles with full conversation history.
Auto-responses and FAQ deflection from your help center. Reduces ticket volume before it reaches your team. "Answered by AI" transparency for customers.
Book a free 30-minute discovery call and we will scope your infrastructure deployment with clear deliverables and a flat monthly fee.
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