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Your team receives hundreds of messages daily across WhatsApp, email, and web forms — and 10–20% go unanswered or miss their response window. A receptionist manually reads and assigns every message. VIP clients get the same wait time as new leads. Smart AI triage classifies, routes, and enforces SLA timers — 85–95% fewer missed messages. Deployed in 2 weeks.
2-week scoped pilot. Delivered to production. Measurable ROI on day 14.
These are the operational bottlenecks that AI automation eliminates in a 2-week pilot.
Messages sit unassigned for hours because there is no automated routing. A person manually reads every message and decides who handles it — during lunch, after hours, and on weekends, nothing moves
VIP clients, urgent medical questions, and billing disputes get the same response time as a general inquiry. No priority system means your best clients and most critical issues wait in the same queue
Helpdesk platforms like Zendesk and Freshdesk cost $19–$150/agent/month — and are designed for email-first, ticket-based support with weak WhatsApp integration. Building custom routing with Twilio requires a backend developer ($3,000–$5,000/month) and 2–4 months
A smart triage engine that classifies every inbound message by intent and priority: urgent medical question vs appointment reschedule vs billing inquiry. Routes to the right team based on rules: specialty → correct department, language → bilingual vs Spanish-only agents, VIP → senior staff. Enforces SLA timers: urgent = 15 minutes, standard = 2 hours, low = 24 hours — with visual countdown in the agent dashboard and alerts at 50% and 90% of the window. Auto-escalates to team lead at 90%, to supervisor on breach — via Slack or WhatsApp. Works across WhatsApp, email, and CRM in one unified queue. Agents see: message content, customer history from CRM, intent classification, priority, and SLA timer — all in one view. Your team never sees a message without knowing who the customer is, what they need, and how urgent it is. You own the routing engine (Apache 2.0).
Every 2-week pilot includes these five modules — delivered, tested, and ready to use.
AI reads every inbound message and classifies it: urgent/standard/low, specialty (billing/medical/general), language (es/en), client tier (VIP/standard). Trained on your last 500–1,000 messages. Priority score determines routing order and SLA timer.
Messages routed to the right team: specialty → correct department, language → bilingual vs Spanish-only agents, VIP → senior staff. Round-robin or skills-based assignment within teams. Configurable per team, per channel.
Per-priority countdown timers: urgent = 15 min, standard = 2 hours, low = 24 hours. Visual indicators (green → yellow → red) in agent dashboard. Alerts fire at 50% and 90% of SLA window. Team-level metrics — not per-agent blame.
Auto-escalate to team lead at 90% of SLA window. Breach notification to supervisor via Slack or WhatsApp. Configurable escalation chains per team. 100% of SLA breaches trigger escalation — zero silent failures.
All inbound channels feed into one queue. Agents see: message content, customer history from CRM (HubSpot, Pipedrive, Zoho), intent classification, priority, SLA timer. Same WhatsApp, less chaos.
No long discovery phases. No open-ended retainers. A clear scope, a fixed timeline, a measurable result.
30–60 minutes. We map your inbound channels, team structure, SLA targets, and current response gaps. If your team structure is not well-defined, we facilitate routing logic definition during the call. Identify 2–3 teams, 2 priority levels, and 1 escalation path as minimum.
2–5 business days. Define classification rules, priority tiers, escalation paths, and SLA timers. Map team structure to routing logic. Train the classification model on your last 500–1,000 messages. Written scope with fixed price — you approve before any work starts.
2 weeks. Your smart routing engine goes live. Day 5: intent classification working across your primary channel. Day 10: routing rules + SLA timers + escalation triggers wired. Day 14: all channels unified, audit trail, and response analytics delivered.
We measure against agreed success metrics: missed message reduction (85–95% target), first response time by priority (<5 min urgent, <1 hour standard), SLA compliance rate, escalation accuracy. Pre-pilot baseline vs post-pilot result. Then scope Phase 2: voice/SMS channels, AI auto-responses, or multi-location expansion.
Full documentation, team training on the unified queue and routing dashboard, source code (Apache 2.0). You own the routing engine. Optional retainer for ongoing rule tuning, new channel integration, and classification model improvement.
HunterX intelligent routing achieved zero missed escalations in production — the same LangGraph classification and routing architecture powers your 2-week pilot.
Smart intent classification, priority scoring, and SLA timers across WhatsApp, email, and CRM — all channels unified.
First response for urgent messages — down from hours of sitting unassigned. VIP clients get priority automatically.
100% of SLA breaches trigger escalation to supervisor via Slack or WhatsApp — zero silent failures, proven in HunterX.
Book a free 30-minute discovery call and we will scope your first automation with clear deliverables and measurable outcomes.
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