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Describes refund eligibility, process, and timelines for CAMTECH AI service engagements.
Custom AI pilot, retainer, and managed infrastructure engagements are milestone-based. Refund eligibility depends on the stage at which cancellation or dispute is raised:
| Stage | Refund eligibility |
|---|---|
| Cancellation before work commences (prior to kick-off call) | 100% refund within 5 business days |
| Cancellation after kick-off but before first deliverable is submitted | 50% refund of the agreed pilot fee |
| CAMTECH AI fails to deliver the agreed deliverable by the committed milestone date | Client may choose: (a) extend the engagement at no additional cost, or (b) receive a pro-rata refund for incomplete phases |
| Pilot deliverable submitted and accepted | Non-refundable |
| Ongoing retainer — cancellation with 30-day written notice | No refund for the current billing period; no further charges beyond the notice period |
| Ongoing retainer — cancellation without 30-day notice | Current billing period is charged in full; no further charges thereafter |
What counts as “delivery”: A pilot deliverable is considered delivered when CAMTECH AI provides the agreed output (deployed integration, working system, or documented handover) and the client has not raised a formal written dispute within 5 business days of receipt.
Dispute resolution: Refund disputes must be submitted in writing to{' '} legal@camtech.ai. CAMTECH AI will respond within 5 business days with a resolution or escalation path.
At launch, CAMTECH AI SaaS products (SynapMess, SynapInsight, SynapMarket, SynapChain, SynapSpark, SynapID) are not yet commercially available for purchase. No subscription refund terms apply at this time.
When SaaS subscriptions launch commercially:
This section will be updated with confirmed terms and any plan-level conditions when the first Synap product launches commercially.
Refund requests must be submitted in writing to{' '} legal@camtech.ai within 30 days of the charge date, including contract reference and reason for request.
Approved refunds are processed within 10 business days to the original payment method via Stripe.
If your question is not addressed by this policy, our legal team will respond within one business day.
