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Turn every WhatsApp, Instagram, and Messenger conversation into a measurable business outcome — sales, bookings, or resolved support — 24/7, in the owner's own voice. 7 channels, one AI agent, zero missed messages.
Retail and service businesses in LatAm receive hundreds of WhatsApp and Instagram DMs daily — and lose 15–30% of potential revenue to unanswered messages after hours, on weekends, and during peak season.
A customer messages at 10 PM asking about a product. Your competitor answers first — not because they have a better product, but because they have an AI agent that never sleeps. You wake up to a lost sale you never knew existed.
WhatsApp on one phone, Instagram on another, Messenger on a third. No unified view, no CRM sync, no way to know which conversations became revenue. Your WhatsApp chat thread IS your order system — and it does not scale past you.
Black Friday, Mother's Day, Christmas — your message volume triples. Hiring temporary staff to reply to DMs costs money you cannot recover. An AI agent handles unlimited conversations simultaneously — no headcount added.
Start with the Core Hub — always active. Add Optional Commerce modules when your retail operations need them. Everything grows with your business.
Connect WhatsApp, Instagram, TikTok, Messenger, website widget, email, and SMS in one hub. Train AI in your business voice, set routing rules, and configure per-channel media handling.
Powers → M3, M9
Build and manage your product catalog inside SynapMess. Import via CSV or create products in-chat. AI enriches every item with a voice-friendly description and bundle suggestions.
Powers → M3, M4
AI understands buyer intent, searches your catalog, and drives the full conversation to a sale, booking, or lead — in the customer's language. 70%+ AI resolution without human input.
Depends on M1, M2 (commerce)
Customers build carts inside the chat thread. The AI handles add/remove, quantity changes, variant selection, and cart recovery for abandoned checkouts.
Depends on M3, M2
Generate payment links for PayU, Mercado Pago, Stripe, or PSE in-chat. AI sends a branded confirmation and receipt automatically on payment success.
Depends on M4
AI handles FAQs, order status, return requests, and loyalty messages. Proactive re-engagement campaigns send automatically based on inactivity triggers.
Depends on M3
A unified inbox across all 7 channels. One-tap human takeover preserves 100% of AI conversation context. SLA timers, assignment rules, and read receipts included.
Depends on M3
Morning performance brief, anomaly alerts, and AI-proposed automation suggestions. Approve multi-step workflows spanning all modules with a single tap.
Powers all modules
Monitor keyword and brand mentions in post comments. Auto-trigger DM flows when customers comment with a keyword. Convert public engagement into private conversations.
Depends on M1, M3
Escalate complex threads into structured tickets with SLA rules, priority tags, multi-step resolution checklists, and escalation paths.
Depends on M6, M3
Accept bookings entirely in chat. AI shows availability, handles confirmations, sends reminders, and processes reschedule or cancellation requests automatically.
Depends on M3, M10
Showing 11 of 11 modules
These targets are built into every SynapMess deployment — measured from day one, proven across real client engagements.
Across all 7 channels, 24/7 — the customer never waits
Conversations closed without human escalation — sales, bookings, and support handled autonomously
Conversational commerce conversion — customers build carts and pay inside the chat thread
From account creation to an AI agent responding in your brand voice — same day, not next month
Built for PYMEs. Proven in Real Conversations.
Every SynapMess module was hardened through paid client engagements — real businesses, real messages, real sales. The same AI pipeline that powers HunterX (40–60% faster query creation) drives your messaging hub. Your solution ships in 2 weeks — not 2 months.
Talk to the team →SynapMess is not a chatbot builder — it is an AI operations hub. WATI is WhatsApp-only. ManyChat builds flows but lacks a native commerce cart or booking engine. Trengo unifies inboxes but has no agentic AI Co-Pilot. SynapMess combines all three layers into one platform.
All 7 channels normalized into a single message stream — customer never knows which app you are using
AI engine trained on the owner's voice drives every thread to a measurable outcome — sale, booking, lead, or support resolution
Unified team inbox, customer support, intelligent ticketing, and Co-Pilot automation that surfaces insights without being asked
All conversations flow through M3 — the Conversational Sales Engine. AI resolution rate ≥ 70% without human intervention.
No chatbot templates. No drag-and-drop flow builders that take weeks to configure. Connect your channels, train the AI on your actual customer conversations, and go live — with measurable results from day one.
Link WhatsApp Business, Instagram, TikTok, Messenger, website widget, email, and SMS in M1. Upload your best customer conversations and the AI learns your tone, vocabulary, and response style — not a generic script, your voice.
M3 (Conversational Sales Engine) reads the customer's intent — product inquiry, booking request, order status, or complaint — and drives the conversation to the right outcome. No human reads the first message. Response latency: under 1 second.
The AI builds a cart from your live M2 catalog (M4), generates a payment link via PayU/Mercado Pago/Stripe (M5), or schedules a booking with confirmations and reminders (M11). The customer never leaves the chat.
M7 provides one-tap takeover with the full conversation thread, lead score, cart contents, and order status. The customer never repeats themselves — and your team only steps in for the conversations that need a human.
M8 delivers a morning performance brief: messages handled, sales closed, bookings confirmed, anomalies detected, and automation improvements suggested. Approve with one tap — the AI executes your decisions across every module.
SynapMess is built with Flutter — a single codebase deploys natively to web, iOS, Android, Windows, macOS, and Linux. Your team manages conversations from desktop. Your customers see the branded chat widget on your website. The AI agent runs identically on every platform.
WATI handles WhatsApp. ManyChat builds flows. Stripe processes payments — separately. SynapMess connects all 7 messaging channels, your payment gateways, and your e-commerce platform into one AI-powered hub. No stitching tools together.
24/7 AI conversations, in-chat carts, payment links, and branded confirmations — replaces WATI and standalone WhatsApp chatbots
Keyword triggers auto-start DM conversations. Comment-to-DM flows capture buyer intent. Story replies unified in the inbox
Video comments and DMs routed through the same AI engine — no separate TikTok inbox required
Page inbox unified with all other channels — customer conversations never fragmented
Website Chat WidgetBranded in-site widget — same AI engine, same customer context across all channels
Email & SMSOutbound confirmations, abandoned cart recovery, and re-engagement campaigns triggered automatically by AI
In-chat payment links — all major LatAm + global gateways. Replaces standalone payment link generators and manual invoicing
Model layer powering M3 Conversational Sales Engine and M8 Co-Pilot — the same LangGraph + RAG pipeline proven in HunterX
Preview the platform, register interest for the SaaS launch, or start with a custom 2-week pilot today.
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